We want you to love your Dottie Beauty order. If something isn't quite right, we're here to help.
Returns
Due to hygiene reasons, we are unable to accept returns on opened or used products.
If your item is unused, unopened, and in its original packaging, you may request a return within 14 days of delivery.
To start a return, please contact us at hello@dottie-beauty.co.uk with your order number and reason for return.
Refunds
Once your return is received and inspected, we will notify you of your refund status.
If approved, your refund will be processed to your original payment method within 5–10 working days.
Original shipping costs are non-refundable.
Damaged or Incorrect Orders
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging.
We will resolve this as quickly as possible by offering a replacement or refund.
International Orders
We do not cover return shipping costs for international orders unless the item is faulty or incorrect.
Customers are responsible for any return shipping fees and customs charges.